WARRANTY

Our company offers only the finest products available and we make every effort to meet your high standards for quality, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately (our email info@xpresshand.com)

• All merchandise is guaranteed for 90 DAYS from original date of purchase.
• Some of our merchandise is guaranteed with a manufacturer’s warranty.
• We agree, at our option to repair or replace any defective merchandise during the 90-day warranty period.
• Defective products returned to us in original packaging with all accessories and owner’s manual will be replaced or repaired.
• Defective products returned to us with missing accessories or original packaging will be replaced or repaired as received.
• A 20% restocking fee will apply on non-defective returns if a company credit is requested (Sorry, No Cash Refunds).
• The returned item should include a note explaining the problem and the appropriate "return shipping address".
• Please allow 1-2 weeks for processing.
• No returns sent COD will be accepted. Returns must be sent pre-paid.
• IMPORTANT: All returns must go through our Return Authorization process.
• Please send us an email at info@xpresshand.com to get an RA number.
• The RA number must be printed clearly on the outside of the package being returned.
• Any returned package that does not have an RA number will be returned to sender.